General terms and conditions

  1. Introduction

These General Terms and Conditions (hereinafter referred to as the GTC) contain the conditions for the use of the service available on the website (hereinafter: the Website) by the user (hereinafter: the User). The technical information required for the use of the website, which is not included in these GTC, is provided by the information available on the website. By using the website, the user acknowledges and accepts the provisions of these GTC.

  1. The Service Provider

Name: Presonores Ltd.

Headquarters: 1089 Budapest Vajda Péter utca 43 / A. fszt 6.

Mailing address: 1089 Budapest Vajda Péter utca 43 / A. fszt 6.

Premises address: 1089 Budapest Vajda Péter utca 43

Name of representative: Hajas Levente

Company registration number: 01-09-947931

Name of Registrar: Metropolitan Court as Court of Registration

Tax number: 22990569-2-42

Public tax ID number: HU22990569

Account holding financial institution: K&H Bank Zrt.

Account number: 10403136-50526980-56901004

Email address:

Phone number: +36-30/399-4049

  1. Activity on the website

Sale of jewelry made of minerals and semi-precious stones.

  1. Terms of Use

4.1. Responsibility

The User may use the website only at his / her own risk and accepts that the Service Provider shall not be liable for any material and non-material damages incurred during the use due to willful, gross negligence or crime, as well as for breach of contract damaging life, limb or health. in addition.

The Service Provider excludes all responsibility for the conduct of the users of the website and that the User is fully and exclusively responsible for his own conduct.

The User is obliged to ensure that the use of the website does not violate the rights of third parties or the law, either directly or indirectly.

The Service Provider is entitled, but not obliged, to check the content (for example, posts) made available by the Users during the use of the website, and the Service Provider is entitled, but not obliged, to look for signs of illegal activity and is not responsible for them.

4.2. Copyrights

The entire website (texts, images, graphics, etc ...) is protected by copyright, so copying, modifying or distributing it for commercial purposes is prohibited!

  1. Shopping on the website

5.1. Ordering process

The website provides users with the opportunity to present products and order online. You can browse the website using the User menu items. The products are categorized. The Discount products category contains all the special products available in the store. Each product has a separate start and expiration date, or a start date and while stocks last sign.

The News The menu offers new products that appear on the website.

Click on the name of the category to see a list of products that fit in it. If all the products in a given category do not fit on one page, you can scroll through the numbers above and below the products. From the product list, the detailed product page can be accessed by clicking on the product name, here you can find information about the detailed characteristics and price of the product you want to order.

On the website it is possible to search for a product by keyword.

Product results that match your search criteria are displayed in a list similar to the categories.

The selected product can be added to the basket using the basket button, the required number of pieces can be set next to the button. The User can check the contents of the shopping cart using the Shopping Cart menu item. Here you can change the quantity of the product added to the basket or delete the item. The Remove Product button also allows you to empty the cart completely. The User can continue the purchase process by clicking on the Order button. As a second step, it is possible to purchase without registration.

In the case of a purchase without registration, the User must provide the following information: e-mail address, name, telephone number, billing address and, if different, the delivery address.

The User is responsible for keeping the access data confidential. The User is responsible for updating his / her data and is obliged to notify the Service Provider if he / she becomes aware that his / her data has been misused by a third party.

The next step in the order is for the User to select the appropriate payment and delivery method. With the help of a summary page, the User can check all the data previously entered and the products to be ordered, their quantity. In case of data entry errors, you can use the pencil icon to correct the entered data. If you find everything suitable, you can use the Submit Order button to finalize your order. You will receive a confirmation on this website. If you notice incorrect data after the order has been recorded, you must notify the Service Provider immediately, but not later than within 24 hours.

5.2. Binding offer, confirmation

The Service Provider will inform the User about the confirmation within 24 hours. If the User does not receive this confirmation within 24 hours, the User is released from the obligation to make an offer and is not obliged to accept the ordered products.

The confirmation page contains the data provided during the purchase, the order data, the name and price of the ordered product (s), the chosen payment and delivery methods, the order number, and in addition the User's comments on the order.

5.3. Conclusion of the contract

It is possible to conclude the contract in Hungarian. The submission of the order is considered to be an electronically concluded contract, for which Article CVIII of 2001 on certain issues of electronic commerce services and services related to the information society. the provisions of the law shall apply accordingly. The contract is covered by Government Decree 45/2014 (II.26.) On the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83 / EU of the European Parliament and of the Council on consumer rights.

The contract is concluded upon receipt of the automatic confirmation.

5.4. Registration of the contract

The contract concluded through the website does not qualify as a written contract, the Service Provider does not register it, it is not accessible afterwards.

5.5. Invoice

During the delivery of the product, the Service Provider will hand over a paper invoice to the customer.

5.6. Payment

A list of the payment methods provided by the website and a detailed description of them. For example:

5.6.1. Bank transfer in advance

5.6.2. With cash on site

5.7. Receipt possible, Delivery

5.7.1. GLS courier service

Delivery takes place via GLS courier service.

Delivery is possible from Monday to Friday (Monday to Friday, 08:00 to 17:00 on weekdays).

Informing the User whether he / she can also enter the address of his / her place of work if he / she is not present at the address provided during registration on weekdays.

The Service Provider notifies the Customer in the form of an email about the dispatch of the package, and then the Buyer may request information from the Courier Service staff about the date of receipt of the package.

Based on the ID of the shipment, you can inquire about the package. If the courier cannot find anyone at the specified address, he will contact the Customer at the specified telephone number. Upon receipt of the product, the User is obliged to check whether the product is undamaged.

If you experience damage to the packaging or the product, the User may ask the courier to take a report, because by receiving the product from the courier or signing the receipt, the quantity and quality of the product will be accepted, which means that the user has only the right of withdrawal. therefore, after the departure of the person performing the delivery, the Service Provider is not able to accept the quantity and quality complaint afterwards.

If the packaging or the product is visibly damaged upon receipt and the damage occurred before the receipt of the goods, the Service Provider shall ensure the return or replacement of the product free of charge. The Service Provider is not responsible for any damage detected after receipt!

Specify shipping costs in detail

Indication of delivery time (eg: 3-5 working days)

Unless otherwise agreed, the Service Provider is obliged to make the product available to the Consumer without delay, but no later than within thirty days after the conclusion of the contract.

In the event of a delay by the Service Provider, the Consumer is entitled to set an additional deadline. If the Service Provider fails to perform within the additional period, the Consumer is entitled to withdraw from the contract. The Consumer is entitled to withdraw from the contract without setting an additional deadline if the Service Provider has refused to perform the contract or the contract should have been performed within the specified performance time - and not otherwise - according to the agreement of the parties or due to the recognizable purpose of the service.

5.7.2. Personal collection

  1. Right of withdrawal

6.1. Procedure for exercising the right of withdrawal

The provisions of this section apply only to a natural person acting outside the scope of his or her profession, self-employment or business, who purchases, orders, receives, uses, uses goods and is the addressee of commercial communications and offers related to the goods (hereinafter Consumer).

To withdraw from the contract without giving reasons within fourteen (14) days from the date of receipt of the product, the last product supplied by the Consumer or a third party other than the carrier designated by him.

The consumer also exercises his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post, fax or electronic mail) to the Service Provider using the contact details indicated in point 1 of these GTC. For this purpose, the Consumer may also use the sample withdrawal form attached to the e-mail confirming the order. The Consumer shall exercise his right of withdrawal within the deadline if he sends his statement of withdrawal to the Service Provider before the expiry of the deadline indicated above.

It is the Consumer's responsibility to prove that he has exercised his right of withdrawal in accordance with the provisions set out in point 5.

In both cases, the Service Provider will immediately confirm the receipt of the Consumer's withdrawal statement by e-mail. In the event of a written withdrawal, it shall be deemed to have been validated on time if the Consumer sends the statement to the Service Provider within 14 calendar days (even on the 14th calendar day).

In the case of notification by post, the Service Provider shall take into account the date of posting and, in the case of notification by e-mail, the time of sending the e-mail for the calculation of the deadline. The Consumer will send the letter by registered mail so that the date of dispatch can be credibly proven.

In case of withdrawal, the Consumer is obliged to return the ordered product to the address of the Service Provider indicated in point 1 without undue delay, but no later than within 14 days from the notification of the statement of withdrawal. The deadline is deemed to have been met if the Consumer sends (mails or delivers) the product to the courier ordered by the consumer within the 14-day deadline.

The cost of returning the product to the address of the Service Provider shall be borne by the Consumer. The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, no other costs shall be borne by the Consumer in connection with the withdrawal.

If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than within 14 days from the receipt of the Consumer's statement of withdrawal, reimburse all consideration paid by the Consumer, including transport (paid for delivery) costs, except for additional costs incurred. that the Consumer has chosen a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product has been returned or the Consumer has provided credible proof that it has been returned: the Service Provider shall take the earlier date out of the two.

During the refund, the Service Provider shall use the same payment method as in the original transaction, unless the Consumer expressly consents to the use of another payment method; there is no additional cost to the Consumer as a result of using this refund method.

The Consumer shall only be liable for the depreciation of the product if it has occurred due to use in excess of that required to determine the nature, characteristics and functioning of the product.

6.2. In which cases the Consumer does not have the right of withdrawal

In the case of a contract for the provision of a service, after the performance of the entire service, if the Service Provider started the performance with the express prior consent of the Consumer and the Consumer acknowledges that he loses his right of termination after the performance of the entire service.

With regard to a product or service, the price or fee of which cannot be influenced by the money market by the Service Provider, it is subject to possible fluctuations during the 14-day withdrawal period.

In the case of a non-prefabricated product which has been produced by the Service Provider on the basis of the Consumer's instructions or at the express request, or in the case of a product which has been clearly tailored to the User.

In the case of a product which is perishable or which retains its quality for a short time.

In the case of a sealed product which, for health or hygiene reasons, cannot be returned after opening after delivery.

For a product which, by its nature, is inseparably mixed with another product after delivery.

In the case of a business contract in which the Service Provider visits the User at the express request of the Consumer for the purpose of performing urgent repair or maintenance work.

  1. Warranty

7.1. Product warranty

In what cases can you exercise your right to a warranty on supplies?

In the event of faulty performance by Presonores Kft., You may assert a warranty claim against the company in accordance with the rules of the Civil Code.

What rights do you have based on your warranty claim?

You can choose to have the following warranty claims:

You may request a repair or replacement, unless it is impossible for you to meet the demand you choose, or it would incur a disproportionate additional cost to your business. If you have not requested or requested the repair or replacement, you may have the defect repaired at your own expense, or you may have terminated the contract.

You may transfer from the right to choose your chosen warranty to another, but you will bear the cost of the transfer, unless it was justified or given by the company.

What is the deadline for claiming supplies?

You must report the defect immediately after it is discovered, but no later than two months after the defect is discovered. However, I would like to draw your attention to the fact that you may no longer exercise your warranty rights beyond the limitation period of two years from the performance of the contract. In the case of second-hand goods, this period shall not exceed one year.

Against whom can you assert your warranty claim?

You can enforce your supplies warranty claim against your business.

What are the other conditions for enforcing your warranty rights?

Within six months of the performance, there are no other conditions for enforcing your warranty claim than the notification of the error, if you prove that the product or service was provided by Presonores Kft. However, after six months from the date of performance, you must prove that the defect you identified was already present at the time of performance.

  1. Product warranty

In what cases can you exercise your product warranty rights?

In the event of a defect in the product, you may, at your option, may assert the right or product warranty claim specified in

What rights do you have based on your product warranty claim?

As a product warranty claim, you may only request that the defective product be repaired or replaced.

In which case is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

What is the deadline for you to enforce your product warranty claim?

You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall cease to be entitled to do so.

Against whom and under what other conditions can you assert your product warranty claim?

You can only make a product warranty claim against the manufacturer or distributor of the movable property. You must prove the defect of the product in the event of a product warranty claim.

In which cases is the manufacturer (distributor) released from its product warranty obligation?

The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:

the product was not manufactured or marketed in the course of a non - business activity, or

the defect was not recognizable at the time of placing on the market according to the state of the art or

the defect in the product is due to the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.

Please note that due to the same defect, you cannot claim supplies and product warranties at the same time. However, if your product warranty claim is successfully enforced, you can assert your manufacturer's warranty claim against the manufacturer for the replaced product or repaired part.


7.2. Warranty

In what cases is the warranty valid?

In the event of defective performance, the contract and Decree 151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Presonores Kft. Is obliged to provide a guarantee.

What are your rights and within what period of the warranty?

In the case of other durable consumer goods, the mandatory warranty period is 1 year, according to Government Decree No. 1. for the products listed in Annex I.

When is the business released from its warranty obligation?

The company is only released from its warranty obligation if it proves that the cause of the defect occurred after performance.

Please note that due to the same defect, you cannot assert a warranty and guarantee claim or a product warranty and guarantee claim at the same time, but you are entitled to the rights arising from the warranty regardless of the rights set forth in clauses 1 and 2.

7.4. Enforcement of warranty claims

The User can assert his warranty claims at the following contacts:

Name: Presonores Kft

Mailing address: 1089 BUDAPEST, Vajda Péter Utca 43 / A fszt 6

Phone number: +36-30/399-4449

E-mail address:

  1. Enforcement options

8.1. Place, time and method of complaint handling

The User's consumer complaints related to the product or the Service Provider's activities are as follows

can be contacted at:


1: Clerk of the Mayor's Office of Józsefváros Municipality

2: Central Hungarian Regional Inspectorate of the National Consumer Protection Authority

3: Conciliation Board operating alongside the Budapest Trade and Industry Profession

Mailing address:

1: 1082 Budapest, Baross utca 63-67

2: 1052 Budapest, Városház utca 7

3: 1105 Budapest, Szent László tér 16

Phone number:

1: 061-459-2100

2: 061-328-0158

3: 061-431-8994

The Service Provider shall remedy the oral complaint immediately, if it has the opportunity to do so. If it is not possible to remedy the oral complaint immediately, due to the nature of the complaint or if the User does not agree with the handling of the complaint, the Service Provider shall keep a report on the complaint, together with a substantive response to the complaint for five years.

The Service Provider is obliged to hand over a copy of the minutes to the User on the spot in case of an oral complaint communicated in person (at the business premises) or, if this is not possible, in accordance with the rules for a written complaint detailed below.

In the event of an oral complaint communicated by telephone or other electronic communication service, the Service Provider shall send a copy of the minutes to the User at the latest at the same time as the substantive reply.

In all other cases, the Service Provider shall act in accordance with the rules applicable to written complaints.

The Service Provider provides a unique identifier to the complaint recorded by telephone or other means of communication, which simplifies the retrieval of the complaint later.

The Service Provider will respond to the complaint received in writing within 30 days. The measure means delivery by post within the meaning of this contract.

If the complaint is rejected, the Service Provider shall inform the User of the reason for the rejection.

8.2. Other enforcement options

If any consumer dispute between the Service Provider and the User is not resolved during the negotiations with the Service Provider, the following legal enforcement options are open to the User:

Making a complaint to the consumer protection authority, initiating the proceedings of the Conciliation Board (the contact details of the Conciliation Board competent according to the registered office of the Service Provider must be indicated), Initiating court proceedings

9.1. GTC, price changes

The Service Provider may amend these GTC, the prices of the products sold on the website and other prices indicated at any time with no retroactive effect, the amendment shall take effect after its publication on the website and shall be valid only for transactions following the entry into force.

9.2. Technical limitations

Purchasing on the Website presupposes that the User is aware of and accepts the possibilities and limitations of the Internet, in particular with regard to technical performance and errors. The Service Provider shall not be liable if any malfunction is detected in the Internet network, which prevents the operation of the website and the purchase.

9.3. Privacy policy

The service provider's privacy policy is available at:

Date of entry into force of the General Terms and Conditions

Date of entry into force of these General Terms and Conditions: Budapest 04/11/2015